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Andrew Davidson

Lead Customer Care Manager Emea at Colt Technology Services

Based in Reading, United Kingdom

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Seniority

Manager

Department

Customer/Client Service

Location

Reading

Industry

Telecommunications

Company size

5.2K

Contact information

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a•••••••@colt.net

Phone

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+44 ••• •••• ••••

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Background

About Andrew Davidson

Senior Customer Services Professional with over 22 years’ experience. Industry experiences include Telecoms, Healthcare, Banking and Finance, working for Colt Technologies, Lumen,Vodafone, Spire Healthcare and HSBC. An excellent communicator with strong stakeholder management and leadership skills with a proven ability to deliver to tight timescales. History of success in - Service Delivery - Client Care/CRM - Integrating new teams into the business - Project/Contract Management - Complaint Resolution - Team Development/motivation/mentoring - Delivering against targets - Creation of Policy/policies - International Stakeholder Communication - Process/Change Management - Reporting preparation. Specialties: Customer Service, Account Management, Complaints Management.Re-Structures, Service Management, Process Improvement

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