Andrew Elder

Background

About Andrew Elder

Greetings! I am an experienced Senior Support Manager with 10+ years' demonstrated history of working in the computer software industry. I am well-versed in managing client accounts for mid-size to enterprise-level businesses with a clear understanding of the Customer Solutions Delivery processes, strategies, and methods. Throughout my career, I have fostered strategic collaborations with diverse stakeholders to execute complex projects, analyze processes to identify areas of opportunity and implement improved practices that resulted in optimized productivity and increased efficiency. I consistently demonstrated how effective my contributions are at driving favorable service outcomes in relationship-focused strategies that align clients and business goals with mutually beneficial outcomes. I have gained expertise in managing high-value support services while exhibiting the ability to analyze data metrics and KPIs, designate project tasks and communication protocols, and settle customer requirements in a fast-paced matrix environment. As an added value, I have a Bachelor of Science Degree in Criminal Justice from the Metropolitan State University of Denver and can demonstrate impeccable skills in Professional Services, Technical Account Management, Customer Success, and Solutions Delivery.