Andrew Fraser

Background

About Andrew Fraser

I am a bilingual Operations/Client Services Executive with 17+ years in the financial services and technology sectors. I have led a number of large transformational projects including digitization of claims files, optimization and consolidation of TD Insurance’s real estate footprint. I have built high performing and engaged teams, exceeding TD benchmarks. I am a catalyst for innovation and change through process simplification and automation by leading two operational model redesigns in 5 years. I am a skilled coach and mentor who fosters team collaboration, open and transparent communication, creativity, sense of ownership and career growth. I am a talented problem solver known for thinking outside the box and getting things done. I am recognized for building strong relationships within peers, senior leaders and customers. COMPETENCIES • Operations Management (Back, Middle and Front office) • Leadership, Coaching & Development • Strategic Planning, Innovation & Implementation • Building High Performance Teams • Communication & Change Management • Organizational Development • Project Management • Target Operating Model Development • Process Simplification and Automation • Financial Acumen • Performance Optimization (KPI, SLA, Scorecard)