Andrew Gabriel
Enterprise Customer Success Manager at Teamohana
Based in Toronto, Canada
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Seniority
Staff
Department
Customer/Client Service
Location
Toronto
Industry
Software Development
Company size
47
Contact information
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a•••••••@teamohana.com
Phone
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Background
About Andrew Gabriel
Strategic Customer Success leader with 10+ years of experience across SaaS, finance, and operations. I’ve led teams managing over $10M ARR, driven 150%+ expansion results, and improved customer health scores by 33%. My unique blend of CS leadership and CPA/finance background allows me to align customer outcomes with business impact. I've built global playbooks, scaled onboarding, and collaborated cross-functionally with Product, R&D, and Sales to launch scalable GTM strategies. Key outcomes: • Drove top 10% global customer health ranking (from bottom 20%) • 100% gross retention + 150% expansion in strategic accounts • Coached and promoted 5 of 6 direct reports in 18 months I'm passionate about building scalable, high-performing CS organizations that operate as growth engines.
Decision-makers
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Ovi Stoica
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