Verified recordFinancial Services

Andrew Garza

Lead Project Coordinator at Gc Services

Based in Houston, United States

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Seniority

Manager

Department

Operations

Location

Houston

Industry

Financial Services

Company size

Contact information

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a•••••••@gcserv.com

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Background

About Andrew Garza

Quality focused IT professional with over 22 years of experience as a system technician and software/hardware support specialist. Proven ability to create and deliver solutions that meet objectives tied to business and technology performance and standards. Comfortable working with a wide range of platforms in a fast paced environment. Effective communicator with the ability to explain complex processes in easy-to-understand terms for end users. Skilled in troubleshooting and resolution of critical systems/network issues. Specialties: Avaya 8700 & Definity platforms, Avaya Site Administraion, Avaya Enablement Systems (AES), CMAPI and TSAPI applications. Verint applications - CSCM, Quality Monitoring, Viewer and Work Force Management. CXM Call Recording. CISCO Applications - Call Manager, Agent/Supervisor Desktop Client, Unity Voicemail and WebView Reporting.

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