Andrew Gielda

Background

About Andrew Gielda

High School and Middle School Teacher Allstate Award of Excellence Winner - November 2015 Member of Ops Quarterly Leadership winning team August 2016 GM Roadside Assistance - Saginaw Top Performer 2016 CSAT High School and Middle School Administrator Experienced Administrator and Instructional Developer with leadership background in the development and implementation of classroom-based learning programs. Diverse project management, personnel management, and database management skills supporting service, marketing, IT, legal, and human resource functions. Demonstrated achievements working within defined budget, meeting goal commitments and managing relationships across all levels of the organization. Proficient with numerous development tools and software programs. Work closely with internal clients, vendor partners, parents, school boards and external clients to build training content and curriculum Ensure accuracy of all training documentation, job aid materials and on-line reference system providing ease of use and logical access Ensure materials are current and fulfill client-based business requirements Participates in quality assurance calibration/monitoring sessions to incorporate findings in training content Support department staff on use of training technology. Identified as a subject matter expert in training practice and defined business rules. Produce and present monthly reports for clients I am assigned to work with. Lead trainer, knowledge document creator, dispatch system editor on three new partner launches for Allstate Roadside Services Writer of training material and lead trainer for cutting edge products/programs in the automotive and roadside assistance marketplace. Lead LMS manager for partner. Implemented new policy and procedures to reduce Average Handle Time. Edit scripts and hints in the advisor dispatch system. Derive insights form a volume and variety of unstructured data, including feedback from customers via IPSOS surveys.