Andrew Griffiths

Background

About Andrew Griffiths

Personal ProfileA highly approachable, committed and empathetic individual with over 20 years’ experience dealing with secured and unsecured debts primarily in the Legal and Financial Services sector but latterly in Accounts Payable in the Pharmaceutical sector. A highly successful record in managing complex Mortgage Litigation cases which has given me a thorough understanding of the conveyancing process not only in England and Wales but in Scotland too.Key Skills• Analytical and problem solving.Taking high volumes of calls with members of the public, solicitors and other companies on subjects from selling vacuum cleaners to discussing evictions whilst remaining empathetic to the other party’s position. Leading on investigating complaints.• A point of reference for internal Collections Department (both management and junior level staff), Solicitors and my immediate team. Providing tailored specialist advice to my audience, making decisions both independently and as part of a team. • IT literate.• Relationship building. Ability to develop and maintain relationships with internal and external stakeholders and to work with people at different levels within organisations.• Planning and co-ordinating• Pragmatic, flexibility and adaptable• Attention to detail.• Complex written reporting• Sales through service