Andrew Ham

Background

About Andrew Ham

A Hospitality Professional with over 20 years of experience working with Australia’s leading Entertainment + Hotel Management organisations. Areas of expertise include- Customer Service – working within Forbes 5 Star Guidelines to provide, train, develop and mentor staff to provide exceptional leadership and service- Venue Management – ability to performance to all financial targets through working closely with food beverage management, effective rostering of staff through workload management, creating effective beverage lists while maintaining cost of goods through effective stock management - Compliance Management – understanding legislative laws and occupational health and safety regulations, allergy management and enterprise agreements regulation’s - People Management managing leading teams up to 180 staff with 30 direct reports - Operational Expertise, liaising with stakeholder when doing venue takeovers to effectively transition newly acquired venues to opening of operations Known as a passionate hospitality professional who is a natural leader and can easily lead a high-performance team to improve customer service as shown by consistently achieving outstanding results in external customer service audits while achieving financial targets.