Andrew Headley

Background

About Andrew Headley

As a Customer Experience Management & Business Strategy Expert my Mission is to Improve Business through utilizing my Skills of Outstanding People Leadership, Fact Based Decision-Making, and Strong Financial Acumen. I'm passionate about bringing creative solutions to customers to help them achieve their own goals. I truly love leading people and interacting with clients. My involvement with my employees and customers helps drive improvement in their lives both personally and professionally. I know how to motivate, coach, lead and get the job done!My career in corporate accounting and finance started right out of college after I earned a degree in Finance. I was continually promoted in Accounting and Financial Planning and Analysis positions, and then I moved to a Sales Operations role to get closer to the commercial side of the business where I networked with field leaders, visited customers, and learned about our products. After several years I acquired an MBA in Marketing to broaden my expertise.In my 15 years with Abbott I have successfully risen through several roles to my current position of Regional Customer Experience Manager where I lead a team to drive sales growth, increase profitability and optimize customer satisfaction for a $37MM franchise.Accomplishments: From 2009 - 2011 I was responsible for increasing the incremental service revenue sales from $9.8MM to $11.9MM. In 2014 I seamlessly led the implementation of a new field based organizational structure which involved relocation for all the employees on my team and successfully acclimating them to their new location as well as their new roles. My Strengths: Sales Development Business Strategy Operations Management Team Leadership Customer Satisfaction Finance & Analytics NegotiationContact me at Andrew.Headley@gmail.com or 847-606-0699.