Andrew Hester

Background

About Andrew Hester

Reliable, quality-focused management professional with strong background in customer service, general management, and staff development. Experience across diverse industries, including telecommunications, food service, and home repair. Demonstrated skills in staff management; supervised and scheduled up to 15 employees and completed performance appraisals. Possess excellent analytical and problem-solving skills with strong attention to detail. Self-directed and goal-oriented leader who continuously seeks professional development opportunities and strives to exceed client expectations. Repeatedly recognized for providing exceptional service and support. Key capabilities include: Leadership / Employee Supervision: Recruited, developed, and supervised high performing teams. Provided initial and ongoing training and coaching on sales and customer service strategies. Customer Service: Listened attentively to customers to address concerns, acknowledged frustrations with technical or service issues, and devised appropriate, cost-effective solutions. Provided timely follow-up to ensure complete satisfaction with products and services provided. General Management: Scheduled and supervised staff, supply chain management, performed general accounting duties. Manufacturing: Performed quality audits on electrical systems for manufactured homes and RVs, worked as a floater among several lines and filled in when there was a need. Experience as a builder and electrician with ability to read blueprints, manufacturing designs, and build to order specifications.