Andrew Johnson

Background

About Andrew Johnson

I’m a public safety operations and technology leader with more than 15 years of progressive experience managing mission-critical systems, complex infrastructure, and high-performing teams. My background blends frontline dispatch experience with strategic leadership in IT and operations, giving me a deep understanding of what it takes to keep 911 centers running reliably, securely, and efficiently.As Operations Manager at NORCOM 911, I lead the people and processes that drive our daily communications center performance. I oversee operations, training, and technology initiatives that strengthen system resilience, streamline workflows, and support the professionals who answer and respond to every call for help.I’m passionate about leading through clarity, empathy, and accountability; building collaborative teams that deliver dependable service in high-pressure environments. My strengths include operational strategy, team development, cross-agency collaboration, and aligning technology and process improvements with organizational goals.I’m always open to connecting with others in public safety and technology who share a commitment to reliability, innovation, and service excellence.