Andrew Li
IT Consultant at Jones It
Based in San Francisco, United States
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Seniority
Other
Department
Other
Location
San Francisco
Industry
IT Services and IT Consulting
Company size
102
Contact information
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a•••••••@itjones.com
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Background
About Andrew Li
Experienced IT support professional with a strong background in troubleshooting hardware, software, AV systems, and network issues in fast-paced academic environments. At UC Santa Cruz, I’ve supported over 50 classrooms and 30 live events, resolving technical issues efficiently to ensure smooth operations. I’m skilled in tools such as ServiceNow, Google Workspace, Zoom, and operating systems including macOS and Windows. I’m known for clear communication, quick problem-solving, and providing dependable support both remotely and on-site. Currently pursuing CompTIA A+ and Network+ certifications to strengthen my technical foundation and expand my impact in IT support roles. Technical Skills: ServiceNow · Google Workspace · Zoom · macOS · Windows · AV Systems · Hardware & Software Troubleshooting · Basic Networking · Remote Support Tools
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