Andrew McPheters

Background

About Andrew McPheters

I’m an award-winning leader in IT operations, incident management, and process improvement, with a 19+ year track record of delivering results across every role I’ve held — from field technician to team manager to senior operations leadership. Whether I’m restoring service during a major outage, coaching frontline teams, or designing smarter workflows, I bring calm under pressure and a deep understanding of how people, process, and technology work together. My career highlights include: • Leading major incident response and service restoration for enterprise-level systems • Driving continuous improvement efforts that reduce downtime and increase team performance • Coaching high-performing teams to exceed KPIs and deliver exceptional customer experiences • Earning recognition and awards in every position I’ve held — not just for results, but for consistency, leadership, and trustworthiness. I’m passionate about building stronger operations — not just solving problems, but preventing them. My focus is always on elevating teams, restoring services quickly, and improving processes that scale. I'm currently open to senior roles in: • Incident & Problem Management • IT Operations / NOC / Service Desk Leadership • Process Improvement & ITSM Strategy • Technical Support Management / Customer Experience Ops I’m proud to have received several endorsements and recommendations from peers, managers, and direct reports — feel free to scroll down and see what others have said about working with me. Let’s connect if you're looking for someone who leads with integrity, executes with focus, and thrives in high-stakes environments.