Andrew Millar
Sr Customer Success Manager at Quandri
Based in Calgary, Canada
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Seniority
Staff
Department
Customer/Client Service
Location
Calgary
Industry
Software Development
Company size
93
Contact information
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a•••••••@quandri.io
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Background
About Andrew Millar
With over 10 years in customer-facing roles and 3 years leading the Customer Success team at Appara, I am passionate about delivering exceptional customer outcomes while driving retention and growth. As the Head of Customer Success at Appara, I oversaw the hiring and training of customer success managers, foster growth and career development within the CS team, and create the account reporting techniques and KPIs for customer success at Appara. I also actively work with cross-functional teams to provide feedback and insights from customers, and to align the product roadmap and strategy with customer needs and expectations. My core competencies include software as a service (SaaS), churn management, cross-functional collaborations, revenue reporting, upselling and leadership. My approach as a client success professional is using a combination of data and creativity to solve complex problems.
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