Andrew Needham

Background

About Andrew Needham

With over 10 years of experience in Information Technology, I bring a broad range of expertise across multiple disciplines, including system administration, network support, and customer service. My proficiency spans Linux, MacOS, and all versions of Windows, ensuring that I can troubleshoot and resolve issues across diverse environments with efficiency and precision.I am committed to delivering exceptional customer service and have a proven track record of providing effective technical support. My ability to quickly diagnose and resolve complex problems has been honed through years of hands-on experience and a strong commitment to client satisfaction.In addition to my technical skills, I have demonstrated leadership through my service with the United States Army Reserve, where I developed strong organizational and team management capabilities. I also hold a Secret Security Clearance and possess a range of certifications, including:Linux EssentialsCompTIA A+CompTIA Security+CompTIA Network+CompTIA Project+CompTIA Cloud EssentialsVerification codes for these certifications are available in the Certification section of my resume.I have a working knowledge of a variety of technologies and platforms, including:Identity and Access Management (IAM)Web Development: HTML5, JavaScript, CSS3Databases: MySQLOperating Systems: Windows 7, 8, 8.1, 10; Mac OS (Intermediate troubleshooting)System and Network Management: Active Directory, Microsoft Exchange, SCCMRemote Support Tools: GoToAssist, Logmein, Cisco JabberAsset and Print Management: WASP Asset Management, PaperCut Print AccountingTelephony Systems: Mitel phone controllersTicketing Systems: FreshDesk, ServiceNowSoftware/Hardware Support: Hardware and software troubleshooting, printer troubleshootingSystem Customization: Windows OS customization using answer files and SysPrepThis combination of technical knowledge, certifications, and real-world experience enables me to excel in both problem-solving and client-facing roles, ensuring smooth IT operations and satisfied end-users.