Andrew Pearce

Background

About Andrew Pearce

Beginning from apprentice to installation engineer in a small business allowed me to build my confidence and ability in engineering. When I transitioned to ADT service engineer opened my eyes to the quantity of customer interactions over the week, from here I learned how to interact and manage customer expectations. This allowed me to progress to senior engineer. From this role I handled complaint calls and faults, working closely with various stakeholders holders to be able to perform and maintain our contract base by supporting colleagues where knowledge and skill set were building. This role set me on a course for field line manager where I took on a team of engineers with various skill sets, I adapted, learning new skills to manage and lead through business goals. during the pandemic i took on fire discipline and was selected due to my adaptability and resilience to assist with managing the workforce.