Andrew Pickerall

Background

About Andrew Pickerall

IT Helpdesk Professional with over three years of experience specializing in technical support, cloud management, and end-user support. My career has been driven by a passion for technology and a commitment to helping people, providing seamless IT support and troubleshooting in dynamic environments. I hold certifications in Microsoft Security, Compliance, and Identity Fundamentals (SC-900), Microsoft 365 Certified: Fundamentals (MS-900) and Azure Fundamentals (AZ-900), which have strengthened my skills in cloud infrastructure, identity management, and security. Additionally, my recent completion of cloud security training and foundational knowledge in Bash scripting reflect my dedication to learning and my ability to apply secure, efficient solutions to support operations. These skills position me well to deliver best-in-class support in both cloud and on-premises environments. I have experience troubleshooting and resolving a wide range of technical issues, from hardware malfunctions to complex network connectivity problems. I am well-versed in Active Directory, where I assist users with account creation, permissions, and access management. I approach every support ticket with a methodical mindset, leveraging both technical expertise and structured diagnostics. Clear, empathetic communication is a priority in every interaction, ensuring each user feels supported and informed. My background as a U.S. Marine has instilled a disciplined, results-oriented approach to work, along with the ability to remain calm under pressure. I bring the values of teamwork, leadership, and accountability into my work, consistently delivering high-quality support and problem resolution. I am particularly motivated to work in roles that allow me to combine my technical skills with my passion for cloud technologies, supporting business growth through reliable IT solutions. Looking forward, I am excited to connect with organizations that value innovation, customer service, and continuous improvement. I’m enthusiastic about opportunities in technical support, IT administration, and cloud operations where I can contribute my skills, further develop my expertise, and make a positive impact on both users and IT teams.