Andrew Soderberg
Founding Member at Formi Association
Based in San Marcos, United States
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Seniority
C-Team
Department
General Business & Management
Location
San Marcos
Industry
Research Services
Company size
2
Contact information
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a•••••••@formi.group
Phone
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Background
About Andrew Soderberg
As a Fractional Chief Customer Experience Officer at Get Staffed Up, I trained and mentored an inexperienced international Customer Experience Department of 30 to be fully responsible for the company's ongoing client relations and the company's 600+ staffers. I have over 20 years of experience in Customer Success and Professional Services, working across various industries and sectors, from start-ups to Fortune 100 companies. My mission is to leverage emerging technologies to innovate products and services while optimizing the customer experience and driving business growth. I am passionate about building and mentoring top-performing teams, delivering exceptional customer service. I am a turn-around specialist, rebuilding and retraining teams to move customer satisfaction from the low 80s to a consistent monthly +99% with 20%-35% CSAT response rates in less than a year. Along the way, I have won multiple international awards for excellence in customer service. In another turn-around I reduced churn by 40% and increased upsells by 250% in the first year at Monsido. I am always looking for new challenges and opportunities to harness my diverse talents and entrepreneurial spirit.
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