Andrew Stephanidis

Background

About Andrew Stephanidis

Proven manager of programs, vendors, teams, and products. Experienced working in technology, customer support, and fulfillment industries. Strong familiarity with• Program Management• Operations & Process Improvement• Vendor Management• Data Reporting & Analysis• Communication• Leadership and Team BuildingI currently manage a wide range of HERE Technology’s Aftermarket Operations with a focus on our aftermarket web platform which supports both B2B and B2C channels. In addition to being business manager of that multi-channel Intershop platform, I am responsible for aftermarket support for multiple global automotive OEM accounts, and I oversee various operational aspects of aftermarket products, sales, marketing, customer service, reporting, and invoicing across multiple channels. Additionally, I manage multiple vendors responsible for Contact Centers, FMS, CRM, Order Processing, and Fulfillment.Previously I have worked on multiple Google Maps projects coordinating for a team as large as 50. I focused on team operations, planning, and performance/data analysis. Assisted in selection and interview of new candidates as well as promoting existing team members based on skills, character, and performance. By working closely with the team, monitoring KPI's, and implementing continuous improvement initiatives, our regional team exceeded nationwide averages during my time in the role.Colleagues know me as someone open to new views on all aspects of a project. I take the time to understand the business and individual sides of any issue, and work with all parties to find the best solution for all involved.