Andrew Townsend

Background

About Andrew Townsend

As a Crew Manager at American Airlines, I lead and motivate a team of flight attendants to deliver outstanding in-flight hospitality and ensure customer safety and satisfaction. I have a decade of experience in the airline industry, with a proven track record of operational excellence, crew performance management, and guest service. I am passionate about creating a positive and engaging work environment for my team, while driving results and exceeding performance metrics. I have received multiple recognitions for my achievements, including the Real American Hero Award for performing a life-saving act while on duty. I am also certified in Service Essentials and Alternative Dispute Resolution, which enhance my ability to handle complex and challenging situations. I hold a BA degree with two minors from the University of Illinois Chicago, where I studied Communication and Media Studies, Moving Image Arts, and Gender and Women Studies.