Andrew West

Background

About Andrew West

I have over 18 years’ experience in various ICT Service Delivery and Assurance roles. I have a proven track record in • Leading large ICT operations teams to deliver key services • Strategically influencing and driving ICT outcomes through excellent relationship management expertise • Identifying and driving innovative ICT improvement and change opportunities that enhance the effectiveness ICT service delivery I have provided strategic management for up to 75 in-house staff and 100 external vendor staff. A key focus for me has been the management of outsourced providers and complex vendor relationships, ensuring high service performance standards and meeting customer expectations. The teams I have led (both internal and outsourced) have delivered the following scale of technical services. • Networks (Approx. connected users across 128 sites) • End User Computing (Approx. desktops) • Enterprise Services (Approx. Mailboxes, + Authenticated users) • Servers & Storage Servers & 3.9 tb) • Service Centre support contacts per year) • ICT Change Process ICT Changes per year) I posses • Proven ability to lead service operations and infrastructure in a large and complex ICT environment • A passion for innovation and pragmatic problem solving • Strong leadership skills that include influencing, partnering, building capability and inspiring others • Excellent stakeholder relationship management skills a and a commitment to building a strong culture • Project management expertise that enables me to coordinate competing priorities across a diverse agenda while being self-reliant • Demonstrated experience in identifying and facilitating continuous improvement opportunities, as well as leading others to deliver on this. • Excellent understanding of the ITIL Framework and how it can be applied to and organisation to improve the ICT service delivery.