Andrew Young

Background

About Andrew Young

After obtaining an MS in Information and Communication Sciences, I’ve spent the past 6+ years as a quality manager, project manager using Agile and other CDLC methodologies, and technical liaison for the Ipsos North America Detroit sector, in a market research dept. whose primary clients are many of the largest auto manufacturers in the industry. My chief responsibilities have included- Project management and employee management for numerous development projects using various SDLC methodologies (Agile, Spiral, Waterfall, and Iterative). One of these projects was a Smart Probe initiative using Google’s NLP and Auto-ML to implement chatbot style prompting in surveys- Technical project manager on a multi-million-dollar project for a major automotive player, leading programmers in environments using SQL, Python, VBA, OLAP. I am not proficient in these languages but have the knowledge to successfully lead the team and gain efficiencies- Liaison between technical and non-technical staff on a variety of quality tracking studies and development projects, requiring strong familiarity with databases, survey implementation, mailout campaigns, and reporting platforms- Lead multiple rollouts of PM software—developed standard frameworks across multiple teams, facilitated trainings, and successfully ushered teams away from management by email- Manager of quality assurance—issue tracking, investigation, and root cause analysis, documentation and process evaluation, project resource allocation based on aggregated quality measurements, and using ITIL methods to manage risk, establish standards across teams, and promote collaboration and transparency.