Andrew Zeman

Background

About Andrew Zeman

I am a Kitchen and Bath Specialist at ProSource Wholesale in Mokena, IL. Born and raised in Munster (Indiana), I attended both Purdue University Calumet and Purdue University Lafayette. I graduated with a degree in Communications and a minor in Psychology. After graduating, I discovered I had a desire for working with people and their homes. I worked in Real Estate for two years and realized I needed to learn more about the construction of houses. I joined a large insurance company as a claims adjuster. There I received extensive training regarding home construction and repair methods. After four years working throughout the country helping people with their homes, I decided to settle down in Colorado and moved into the field of kitchen design. I have been a project manager and kitchen designer for over 26 years. I moved back to Indiana in 2005 and completed two years of sales training from Don Jones, an instructor for the Sandler Sales Institute. With over 31 years of working with people and their homes, I've learned the most important skills to have and develop are listening skills. When someone is talking to you, you must pay attention to what they are saying (the actual words), how they are saying it (tone, speed and pitch) and if possible their non-verbal cues (stance/posture, arm positions and eyes). Everyone likes to be heard. Everyone likes to believe what they are saying is important (and it is). Now, is what they are saying the truth or something they want you to believe? That's for your listening skills to discover. So the next time you are in front of a customer, actively listen to what they are saying because they won't care what you know, until they know that you care. Specialties: Helping people discover what they want.