Andrey Pak

Background

About Andrey Pak

Hi, I'm Andrey, an experienced IT executive with over 15 years of success in leading business development, product management and strategic initiatives in the e-commerce industry. Proven track record in driving revenue growth, enhancing customer experience and optimizing operational efficiency. Passionate about leveraging technology to solve complex business challenges and deliver impactful solutions. What is my superpower? Building world class customer service- Certified COPC integrator with 6 years of experience at the telecom operator Tele2. Successfully merged the customer services of Tele2 and Altel within 4 months, overseeing more than 200 employees- In Chocofamily, I unified the support teams of Chocotravel and Aviata into a single customer service department. Creating effective B2B sales departments- At Chocotravel/Aviata, I built new B2B sales departments in two cities within six months, doubling sales and launching a mobile self-service portal for B2B clients- Established the B2B sales department for Jusan Store- Launched a B2B sales department from scratch at the startup EasyTap within 3 months- Built a B2B sales department from scratch at the startup Sobes- Doubled B2B sales at OLX Kazakhstan within six months. Driving e-commerce growth- At Jusan Store, I launched product sales from scratch- Introduced food product sales within the bank app at Jusan Store, a first in the Kazakhstan market- At OLX Kazakhstan, increased the revenue of the "Goods" category by 18% in the first year.