Andriy Ivanchenko

Background

About Andriy Ivanchenko

As a Technical Operations Engineer at Hubject, I provide specialized technical support for the Open Intercharge Protocol (OICP) integration in the B2B SaaS electric vehicle charging ecosystem. I collaborate cross-functionally with various teams to ensure seamless operations and customer satisfaction. I also develop process workflow automation scripts using Python to enhance operational efficiency and implement advanced monitoring systems using Grafana. In addition to my current role, I have experience as a CloudTech Support/Integration Engineer at Playson, where I provided advanced second-level technical support across multiple communication channels and managed server infrastructure. I also developed and implemented workflow automation solutions to optimize team efficiency. Prior to that, I was a Technical Support Engineer Team Coordinator at 3Shape, where I escalated and managed the most complex and critical technical support cases, handled vigilance cases involving medical issues related to device usage, and coordinated team efforts to address high-priority and technically challenging support scenarios. I hold a Master's degree in Language Interpretation and Translation from Izmayil State Liberal Arts University and certifications in ITIL Foundation Level and Frontend Development.