Andy Cheung

Background

About Andy Cheung

I'm the Assistant Manager, Infrastructure at K11 Concepts Limited & New World Corporate Services Limited. My current role is responsible for the back-end technical support for all shopping malls under K11 and the group holdings company. My part involved regular system check-ups and network configuration changes, patch deployment and upgrade, IT inventory and system maintenance. Prior to joining K11 Concepts Limited, I worked in Swire Properties Hotel Management Limited and BDO Limited, in which I've gained solid IT technical support experience, managing frontline support staff to handle daily guests' technical inquiries, back-end system support, server setup etc. I have a proven track record of completion of IT projects, including backup enhancement and policy review, server upgrade, MDM system setup, etc. I hold a Bachelor of Science, Major in Information Systems, from Staffordshire University. System Skills: Client side: Window 10, 7, XP, MacOS, Office 2010, 2013, 2016, O365, Hyper-V Backend: Window Server 03R2, 08, 08R2, 12R2, 2016, 2019, MS Exchange 2010, 2013, VMware 5.0-6.7, Veeam Backup 7.0-9.5, ManageEngine OpManager, SCCM 1910, Veeam Backup 9.5-10, Zenwork, Cohesity, Nutanix, Enterprise Vault Security: Carbon Black, Cisco Umbrella, Manage Engine Mobile Device Manager Plus (Cloud), Apple Business Manager, Pulse Secure, Bitlocker, Nessus Scanner Storage: SAN, DAS: HP NAS: Synology, Cisco Umbrella, Nessus Scanner, SonicWall VPN, BlackBerry Cylance, DarkTrace, Thycotic secret, TrendMicro, Barracuda mail gateway. Network: Cisco, Ruckus, Linksys, H3C Firewall: Check Point, Fortinet, Juniper, Fortinet WIFI: Aruba, Ruckus, Peplink, Meraki Storage: SAN, DAS: HP Nimble, Pure NAS: Synology