Andy Clark

Background

About Andy Clark

IT Service Management leader with 15+ years of experience driving operational excellence, transforming support organizations, and aligning technology with business strategy. I specialize in leading enterprise service desks, managing ITSM platforms like ServiceNow and Cherwell, and building high-performing teams across global regions. Currently managing IT at Election Systems & Software, I oversee the service desk, desktop operations, application support, software asset management, and change control processes—helping the organization scale efficiently and respond to mission-critical needs. My leadership has improved SLA performance, optimized procurement during supply chain disruptions, and driven major cost savings through automation and strategic sourcing. I’m passionate about delivering measurable outcomes through smart process improvement, clear communication, and effective vendor partnerships. Whether it’s unifying global teams, launching self-service portals, or coordinating major incidents, I bring a calm, solutions-focused approach to complex challenges. Let’s connect if you’re looking to collaborate on service delivery transformation, enterprise IT strategy, or simply want to share ideas about leadership and innovation in tech.