Andy Crenshaw

Background

About Andy Crenshaw

Senior Business Consultant with 15+ years of experience in a leading Fortune 500 Financial Services Industry, analyzing business operations, and processes while remaining focus on customer needs. Mastered and excelled in the ability to provide strategic leadership, executive coaching, and consultation at the senior executive level in the Retail Consumer and Business Banking. Well versed in risk management, process and project management methodologies, customer experience, employee engagement, and strong partnerships. My key areas of expertise are Customer Experience Leadership, Collaborate and Consult, Complex Problem Solving, Executive Coaching, Quantitative Data Analysis, Quality Risk Management, and Strategic Planning and Partnership Development. As a Business Consultant, introduced concepts and strategic approaches for a top 5 ranked Financial Institution by analyzing data, identified key bottlenecks, and provided detailed recommendations for improvement for sales performance and create lasting behavioral changes across VA and MD retail branches. Cultivated and maintained strong relationships with Senior Regional Executive Directors providing executive coaching strategies and processes with steps to support growth and knowledge with over 150 retail branches with ~$10.5 billion in revenue. Lead project teams and collaborated with Senior Directors and business SME’s to design and update procedures for Retail and Small Business Banking identifying and implementing policy changes. Delivered customized training programs and provided hands-on support for the implementation phases on business focuses across 600+ employees of 10 different job families on skills and knowledge to develop operation excellence across the region resulting in improved business acumen, sales performance, and customer experience. As a US Army Veteran, I pride myself on continuing to serve in and out of my community. I am very involved in my community with a focus on the growth for children leadership development while being active on community boards to implement change and enhance progress in my community.