Andy Hacha
Sr Support Analyst Manager at Panopto
Based in United States
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Seniority
Manager
Department
Information Technology
Location
United States
Industry
IT Services and IT Consulting
Company size
195
Contact information
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a•••••••@panopto.com
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Background
About Andy Hacha
AI-enabled Support & Operations Leader building scalable systems for enterprise SaaS.At Panopto, I lead high-performing support teams while redesigning workflows through automation, systems thinking, and AI-assisted tooling. My focus is increasing engineer leverage, reducing operational friction, and turning frontline insight into structured, cross-functional impact.I partner with Product, Engineering, and Customer Success to evolve support from reactive case handling into strategic infrastructure. As AI reshapes knowledge work, I’m focused on building smarter systems where teams spend less time on repetitive tasks and more time on high-value decision making.Interested in AI-driven operations, workflow architecture, and scaling enterprise support in high-growth environments.
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