Andy Leatherland

Background

About Andy Leatherland

In my career as a successful solutions architect, product, sales/business development/account manager, I have worked in a number of diverse industries enabling me to call upon a wide range of solutions from these market areas. This include, Government (central and local), Utilities, Banking and Insurance, Microsoft Gold partners, Contact Centre, Artificial Intelligence (Chatbot), Call Recording, Workforce Management and Geospatial solutions providers. Many of these organisations utilise Microsoft technologies, and over the past 10 years there has strong emphasis on Cloud based delivery (office365, Azure, Hybrid, PBX), Skype for Business solutions, various Contact Centre (CX) platforms, Enghouse, Avaya, CISCO etc, Call Recording (Voice, IM, Video and Compliance), AI/Chatbot solutions, WFM and PCI payment processes. Comments “He leads from the front, taking great care to understand the client's business drivers and then working closely with the sales and delivery teams to ensure that the solution meets and exceeds the client’s requirements. Andy is passionate about his work and is justifiably proud of his track record of success”. “Andy managed the delivery of services to one of our largest customers and maintained excellent relationships with the customer and was also very good at networking within an organisation and spotting new opportunities. Andy is a consummate account manager.” Core Competencies: Solutions Architect - Contact Centre, CX, AI, On premise, Hybrid and Managed cloud Business Reqirements Architect, Product Development and Management Account and Partner Management, Verba compliance recording solutions, Workforce Management Solutions Spatial Data Management Solutions, Program and Project Management, inc P&L, Communication and Presentation Skills Previously Security Cleared to SC Level