Andy Lim

Background

About Andy Lim

Results driven professional with 8+ years of experience optimizing operations across logistics, customer service, and administrative functions. Adept at bridging gaps between teams, leveraging data (PowerBI, Excel), and implementing solutions that enhance efficiency, reduce costs, and improve customer satisfaction. Core Strengths: Logistics & Supply Chain: Managed 600+ weekly shipments for major retailers (Amazon, Target), ensuring 98% on-time delivery through vendor coordination and real-time exception resolution. Process Optimization: Streamlined workflows (e.g, cut claims processing by 3 hours/week) and built PowerBI dashboards to drive data-backed decisions. Compliance & Administration: Audited $100K+ monthly reimbursements and warranty claims with 100% accuracy, ensuring adherence to policies. Customer-Centric Mindset: Resolved 200+ weekly logistics exceptions while improving Net Promoter Scores (NPS) through transparent communication. Eager to bring my analytical mindset and operational expertise to roles that value innovation, teamwork, and measurable impact, whether in logistics, public administration, or customer experience.