Andy Lucove

Background

About Andy Lucove

I have been an executive or C-class white glove technical support engineer for last sixteen years. I have handled every aspect of technology to some degree for the most influential people in the entertainment world. Some of these skills are multi-platform troubleshooting for both PC and MAC OS's and applications, Active Directory administration and account creation, configuring and maintaining NAS devices and servers such as QNAP's rack mounted and tower solutions, Microsoft 2008 and 2012 r2 servers for domain controllers, virtual machine (Hyper-V), NAV, file and print servers. I have been responsible for creating and maintaining computer images using Acronis and ghost for PC and Acronis and Disk Utility for Mac. I have been responsible for all technical vendor relations for the purchasing and inventory of I.T. equipment including but not limited to hardware, software and mobility needs. I am the “Go to” for all printing related issues for HP, Epson and Brother Printers and Canon, Ricoh and Xerox copiers. I have the ability to explain technical issues to a non-technical audience, and when there is an unusually difficult or unhappy customer, I have the empathy and patience to rectify the situation. I'm an excellent "out of the box" thinker and have the skillset to come up with at least one solution for any potential I.T. issue and explain that solution in a non-technical way so everyone involved has a clear idea of the steps involved to correct it.