Andy McCabe

Background

About Andy McCabe

Throughout my career, customer experience and customer satisfaction have been the focus of my work, Having changed sectors from Sales & retail to IT has not changed that. You still have customers, and you still want to make that customer happy. Working in Technical Support with Blacknight I need to be able to communicate through email, instant messaging & over the phone to assist customers with queries and issues relating to the registration and hosting of their domain. On a daily basis I will instruct and assist customers with regards the DNS records, managing nameservers, Wordpress issues & errors with a range of other issues appearing on a daily basis. As with my previous professions, this has required me to Jargon-Bust as the majority of customers could lose concentration and communication breaks down, and neither of us are able to assist each other to solve the problem. My ever-present want to learn and better myself has lead to new, exciting opportunities.