Andy Reid

Background

About Andy Reid

Busy is my business.Service is my goal. To act as a point of contact as necessary for the combined team responding to enquiries on their behalf or routing them to the appropriate person / department in a timely manner. Providing high levels of customer care whilst so doing, in line with the Force Customer Service Strategy and national Victim Code requirements.To be a key point of contact for partners and external agencies, and assist with Information Sharing Protocol requests.To manage, assess and respond to correspondence sent to the team, prioritising effort on areas that represent a risk to a victim, a person or the force, highlighting threat, harm or risk factors to the appropriate supervising officer.Collate data and statistics on the work of the teams to enable management to monitor performance in line with organisational priorities. To research and interrogate force data and systems as directed to support the work of the teams, highlighting areas of potential risk. This may include monitoring data such as repeat victims, repeat callers, ascertaining vulnerability and ensuring that this is appropriately recorded and flagged to highlight potential areas of risk.