Andy Robinson

Background

About Andy Robinson

Welcome to my LinkedIn Profile! Throughout my career, I've been known as an accomplished and analytical professional with over 15 years of success leading IT support management services and innovation for high-growth organisations. I’m adept at taking ownership of issues from reporting through resolution and completing projects within time and budget constraints. My expertise in driving business growth, applying ITIL framework, improving service delivery, and leading/mentoring cross functional teams (in multiple countries), as well as coordinating with diverse stakeholders are second to none! I have an impeccable track record of offering a prompt IT support function around the clock, ensuring a successful resolution. What makes me standout is my proven ability to implement/improve best practice ITIL operational processes to ensure maximum customer satisfaction. I’m recognized for my excellent relationship building, interpersonal, planning, negotiation, problem solving, pressure handling, multitasking, leadership, troubleshooting, organizational, and customer service skills. The personal and professional values I will contribute include tenacity, teamwork, commitment, communication, respect, and trust which I contribute on a daily basis with every single conversation. While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved! Should you have any questions regarding my career, please feel free to connect - Spongmonkey@gmail.com