Andy Smyth

Background

About Andy Smyth

QUALITIES / SKILLS OFFERED Management • Running teams of up to 65 in size. • Over 7 years management experience • Managing managers, Team leads, Senior and Junior staff • Mentoring and tutoring members of staff and enhancing their career development. • Carrying out staff appraisal’s including defining training paths for both technical and soft skills. • Managing client relationships providing general support and project resources. Resourcing • Infrastructure, EUC management specialist • Margin, utilisation and cost management • Production of service offerings and rate card for Infrastructure Professional Services. • KPI production • PSL management • Liaising with both clients and staff whilst managing day to day running of various sites. Customer service • Creating and maintaining client relationships. • Liaising with both clients and staff whilst managing day to day running of various sites. • Providing client reporting tailored to their requirements. • Providing consultancy to clients and technical backup during sales meetings. Project Management • Analysing business requirements and available solutions in order to create client recommendations. • Establishing and developing IT projects, networks, and infrastructures from conception through to completion. • Delivering and supporting successful implementations within budget, scope, timescale, and process limitations. Technology • Windows Desktop including XP, and 9.xx Installation, support and troubleshooting. • Windows Server experience including NT, 2003 and 2008 Installation, administration, troubleshooting and support 2nd and 3rd line. • AD Design, implementation, administration and support 2nd and 3rd line. • Exchange 5.5 Installation, administration, troubleshooting and support 2nd and 3rd line. • Exchange 2003 Installation, administration and upgrading from Exchange 5.5. • Installation and configuration of LAN and WAN networking equipment for small businesses