Andy Thomas

Background

About Andy Thomas

I have enjoyed 25 years’ experience in Software and OS support, including UNIX, IBM Tivoli and Security software; recognised for my initiative, good analytical, problem solving and programming skills. I am very experienced working as part of a team, supporting external customers with mission critical, high-end systems, often in high pressure situations. Currently I am seconded to SWG Second-line Security Support, supporting IBM Security Identity Manager and Security Directory Integrator, identifying defects and escalating them to Development. At Sequent Computers, I was deeply involved in design, development and deployment of a worldwide remote Unix system monitoring tool to of customers. This time included 7 years in Unix Second-line and Third-line support where I gained a deep understanding of Unix/Linux internals and the Unix kernel, including crash dump analysis. I have met with high profile clients for architecture design, supporting Sales engagements, and onsite software installation and upgrades. These clients included banks, telecoms and government departments across the world. I have also written and presented technical and non-technical education, formal and informal and am comfortable in this environment. In 2013, I presented the best attended seminar in the Security strand at the EMEA Tivoli and Security Technical Conference (for customers and Business Partners). I was also Team Leader running a European virtual support team of 6 for 2 years.