Andy Thomas

Background

About Andy Thomas

An FCA-accredited leader with over 30 years’ experience in customer management across consumer and commercial markets. I focus on building trusted relationships and delivering measurable results. My work spans across leading strategy and operations, guiding complex business sales and acquisitions, and working with industry bodies including the FLA, CCUA and CSA to address challenges and improve industry standards. I am committed to protecting client interests through effective fraud prevention, asset recovery and practical, compliant solutions. Core expertise: • End-to-end customer portfolio management (B2C & B2B) to drive performance and retention • Oversight of third-party partners and suppliers including DCA’s, debt purchase and sale, asset recovery (automotive and property), and legal practitioner panels • Consumer and commercial collections covering early stage, late stage, shortfall, litigation and enforcement • Active engagement with the FLA, CCUA and CSA to support best practice and positive change • Fraud mitigation, tracing, site and stock investigations to safeguard and recover assets • Policy and process development, technology procurement and system implementation to strengthen operations