Andy Trujeque

Background

About Andy Trujeque

Telecommunications/Project manager with a proven track record of building and supporting modern Call Centers domestically and offshore. Increases the effectiveness of your Telecom Network, Call Centers, Data Center and IT services by a professional Operations Manager. A telecommunications professional who possesses years of extensive experience in managing the Telecom engineers (domestically and offshore), technicians, and analysts who support voice and data networks for corporate, Call Centers and Data Center Operations. Experienced in Avaya PBX. Communications Manager (CM), Call Center Elite (CCE), Call Management System (CMS), System Manager (SM), Avaya Hosted Voice (UCaaS), Nextiva Hosted Voice (UCaaS), E911, XO Hosted Voice, VoIP, Avaya Agent, IVR, Avaya SBC, Nortel 81C PBX, TDM, VoIP, network redundancy, and disaster recovery utilizing conventional and out-of-band networking. Network carrier facilities design and ordering of network carrier services including MPLS, SIP, Ethernet, SBC, Toll Free, etc. Provide detailed voice and data network solutions for complex business, technical, design, provisioning, project management, cost control, and service issues. Primary contact for all service related issues and outages on the voice and data networks supporting all corporate infrastructure. Strong communications and interpersonal skills who works well when leading a telecom team, working directly with IT teams, senior management, clients, technicians, service providers, vendors (Avaya, XO, Verizon, L3 Centurylink, etc.), LEC and CLEC’s. Exceptional customer service and client support in supporting corporate Telecom infrastructure, call centers, data centers, management, HR, agent teams, onboarding new employees and removing employee leavers. Primary contact and escalation manager for all vendor services and service related network issues and outages. I’m easily approachable and enjoy discussing the client's requirements and provide solutions for the business needs for the corporate stakeholders.