Angel Cook

Background

About Angel Cook

Hospitality professional with over a decade of hands-on experience in hotel operations, front office management, and group rooms coordination across major brands like Hilton, Sheraton, Westin, and Wyndham. I currently serve as a Group Rooms Coordinator at Hilton, where I act as the key liaison between sales, clients, and hotel departments to ensure seamless group stays and maximize revenue opportunities. My background includes several task force Front Office Manager roles, where I was trusted to lead transitions, stabilize operations, and elevate service standards across multiple properties. I'm known for driving team performance, optimizing guest satisfaction, and bridging operational gaps between front office, housekeeping, and engineering. I have a proven track record of hiring and developing talent, improving guest relations, and contributing to positive brand perception and financial growth. I’m passionate about delivering consistently excellent guest experiences, solving complex operational challenges, and fostering a team culture rooted in professionalism and service excellence. Proficient in systems including OnQ, Delphi/FDC, and Excel, I’m skilled in managing large-scale group bookings, analyzing pickup trends, and implementing strategies that drive performance. Currently exploring new opportunities where I can bring my leadership experience, operational insight, and passion for hospitality to a forward-thinking hotel or hospitality organization.