Verified recordInsurance

Angel E.

Engineering Manager at Geico

Based in East Lansing, United States

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Seniority

Manager

Department

Engineering

Location

East Lansing

Industry

Insurance

Company size

31K

Contact information

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Email

1 credit

a•••••••@geico.com

Phone

5 credits

+1 ••• •••• ••••

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Background

About Angel E.

Throughout my career, including significant leadership roles within IT. My experience spans strategic planning, team leadership, IT infrastructure oversight, and ensuring service excellence across IT operations. Key qualifications include: Strategic IT Leadership: Over 15 years of experience in IT leadership, including directing service desk operations, infrastructure management, and cybersecurity. Led major IT transformation initiatives, ensuring alignment with organizational goals. Talent Management & Development: Proven ability in talent acquisition, nurturing high-performance teams, and leading through complex organizational changes. Experienced in mentorship and professional development, supporting both staff competencies and leadership teams. IT Service Management: Certified in ITIL, with a comprehensive understanding of service management frameworks. Skilled in setting, monitoring, and enforcing service level agreements and managing change control processes. Technical Expertise: Direct experience in overseeing change and release management, project management, automation development, service management data center operations, server environments, LAN/WAN infrastructure, asset management, and IT security. Implemented and maintained critical IT systems, ensuring operational excellence and regulatory compliance. Operational & Service Excellence: Demonstrated ability to lead IT departments towards operational excellence, focusing on customer satisfaction and service quality. Experienced in implementing IT systems and transitions. Communication & Collaboration: Exceptional communication skills, adept at working with diverse teams and stakeholders. Experienced in conflict resolution, presenting complex technical information to non-technical audiences, and fostering collaborative environments. Innovative Problem Solving: Strong analytical skills, with a track record of identifying, evaluating, and implementing technology solutions to meet business needs. Committed to exploring new technologies for potential implementation.

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