Angel Fitzpatrick

Background

About Angel Fitzpatrick

I am a passionate Mortgage Lending professional with several years experience, including several years in Mortgage Servicing & Project / Program Management. I believe strongly in teamwork and collaboration. I am cross trained in several areas of Mortgage including but not limited to, Customer Service, Hazard Insurance, Collections, Foreclosure, Escrow Analysis, Claims and Loss Mitigation. I have also completed a number of projects / programs relating to both Default and Mortgage Servicing Process Improvement, Mortgage Origination, Accounting Analysis Process Improvement, Specialty System Implementation and Retooling efforts (LoanSphere Invoicing, Early Resolution, BKFS Director FKA MSP) as well as confidential real-estate development and office / work transitions and Vendor Contract Management & Negotiations. I am also an independent contractor (customer service specialist) working for such companies as ACD direct (current contract) and previously Live Ops delivering the highest quality customer service for both non-profit and for-profit organizations. I am always open to new challenges and remain in constant competition with myself to improve and deliver the highest quality of service possible.Microsoft Application Proficiencies: Excel, Project, Visio, Smart Sheet, Access, Word, Power Point and One note.Mortgage Servicing System Experience: BKFS (LPS) Director, BKFS Passport, BKFS LoanSphere Invoicing (configuration logic development, testing vendor and servicer, implementation), BKFS LoansPhere BK/FC (FKA - PM), and Early Resolution.