Angel Iverson

Background

About Angel Iverson

As a senior IT professional, I guide teams to work smarter, better, and more efficiently. My extensive experience analyzing and understanding functional and technical requirements consistently delivers powerful solutions that meet organizational needs. A collaborative approach that fosters teamwork keeps business partners moving toward and impacted by common goals and objectives. Senior leadership and clients admire my flexibility to take on any functional role, large or small, and my talent for clear and concise verbal and written communication. Management repeatedly rewards my willingness to give my best to take on more challenging projects, and clients love my innate curiosity about their business needs to deliver innovative technology solutions on time and on budget. They know I am biased toward action and results, have a proactive attitude, and have a genuine interest in the success of their projects and teams. My expertise includes: Defining customer requirements Liaising with teams to develop and maintain products Creating user documentation Conducting System Integration Testing (SIT) Coordinating User Acceptance Testing (UAT) Implementing solutions Training teams Mentoring and coaching cost-effective teams Below are some of the accomplishments I've achieved at Citrix Some of my accomplishments at Citrix Systems: Nearly halved customer response time with a new, user-friendly customer licensing portal Generated additional software maintenance subscription revenue through improvements that align Citrix products with industry standards Improved application security for customers and vendors with robust, modern technology solutions developed through a joint venture with Cloud Engineering