Angel S.
is & t Helpline Analyst at Apple
Based in Sacramento, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Sacramento
Industry
Computers and Electronics Manufacturing
Company size
168K
Contact information
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a•••••••@apple.com
Phone
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Background
About Angel S.
Experienced Technical Support Specialist with a demonstrated history of working in the consumer electronics industry and technical support help desk. Over 7 years of customer service and professional communication experience as well as technical troubleshooting via phone, email, and chat. CompTIA A+ certified with knowledge on configuring device operating systems like Windows, Mac, Linux, Android and iOS. Skilled in administering client-based as well as cloud based (SaaS) software and supporting basic IT infrastructure and networking. Trained in implementing basic data backup and recovery methods and apply data storage and management best practices. Fluent in Spanish; excellent in listening and speaking, moderate in writing and reading.
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