Angela Frame

Background

About Angela Frame

Angela is an accomplished healthcare executive and licensed registered professional nurse with over two decades of experience in healthcare leadership, operational excellence, and performance improvement. Currently serving Gulf South Health Services at Humana, Angela oversees Medicare affordability initiatives and clinical programs across multiple states, leading a team of over 350 associates. Her leadership has been instrumental in reducing employee turnover, boosting productivity by 50%, and achieving top-tier engagement scores, all while driving significant improvements in healthcare outcomes and cost containment. As a pioneer of Cortex Payer Connection and Precision UM automation capabilities, Angela has pushed the boundaries of utilization management innovation. Her thought leadership and expertise have earned her featured speaking roles at Xsolis' national XCHANGE conference, where she has shared her insights on automation and payer-provider connectivity to drive healthcare efficiencies. Angela has demonstrated a unique ability to streamline operations, enhance performance measures, and implement cost-effective solutions throughout her career. She has successfully led numerous initiatives, including the development of Humana’s Citizen Developer Program (CDP) and the launch of a value-based care provider segmentation model, which earned her the 2020 Gartner Eye on Innovation Award. With a Bachelor of Science in Nursing from West Virginia University Institute of Technology and ongoing studies toward a Master’s in Business Healthcare Management, Angela's commitment to professional development is evident. She is recognized for her expertise in population and disease management, as well as her ability to lead cross-functional teams in high-growth environments. Angela's core competencies include leadership and team building, performance improvement, revenue cycle management, and data-driven decision-making. She is also a sought-after advisor for process efficiencies, clinical protocols, and wellness programs in managed care settings. Her forward-thinking strategies have led to measurable success, including significant reductions in readmission rates, emergency room visits, and medical necessity avoidance.