Angela Jarrett

Background

About Angela Jarrett

As a highly experienced, qualified, and dedicated person working in the community sector for three decades, I am excited about joining a respected organisation to contribute to excellence in client services. I have extensive knowledge and hands-on experience, and a strong understanding of disability, aged care, and mental health, including the struggles, challenges (and successes) that may be faced by the individual and their family. I have supported people through accessing funding (MAC, NDIS, QCSS, etc.) services, advocated for/with people with AAT, QCAT, and assisted them to understand legislation / guidelines, Service Agreements, Care Plans, etc, in terminology / language that meets their communication needs and achieves an holistic outcome. Through education and training, I have established strong business acumen and leadership skills, developing networking groups, moving into executive roles, mentoring staff, training, managed budgets, established business opportunities, implemented change management, and developed policy, process, and compliance leading to successful audit outcomes. I am a driven, customer-focused leader, creating Focus Groups to ensure collaboration and inclusion, recognising clients’ needs are paramount to organisational success. I enjoy liaising with clients to receive feedback/suggestions, or to have a chat. I am proactive in mediation and complaint resolution, working alongside the client / relevant others, to resolve issues. I have a clear understanding of the isolation / lack of support some staff may experience, developing communication processes to support / guide staff, liaising regularly, assisting staff to feel valued, heard, and respected. I have a natural ability to mentor, support, and lead teams based on individual communication styles and provide opportunities to support them with professional development, while meeting business strategies and objectives. My roles have provided me with the opportunity to lead and support Clinical Teams, create and deliver training, implement Risk Management/Mitigation strategies, and hold the role of Lead Authority in SIRS/NDIS Reportable Incidents - training, investigation, and reporting. My extensive experience and commitment to the sector is unwavering, continuing to support change, promote independence, inclusion, human rights, choice, and control. I focus on driving quality, person-centred services, ensuring supports are delivered in a culturally respectful, individualised manner, while maintaining independence, health, wellbeing, and safety.