Angela W.

Background

About Angela W.

As a Senior Fraud Analyst at Jack Henry, I'm currently sharpening my skills in PDF Management and fraud detection techniques while pursuing an Associate's degree in business at UMBC, with an anticipated completion date of October 2027. My core competencies include monitoring financial transactions for fraudulent activity, resolving technical issues with mobile applications, and providing exceptional customer service through direct communication. My role demands a keen eye for detail and a commitment to maintaining the integrity of financial systems. By utilizing specialized software like VMware and Remedy ticketing systems, our team effectively tracks and monitors transactions, ensuring customer accounts' security. This experience has honed my ability to troubleshoot complex technical issues, contributing to a culture of vigilance and proactive problem-solving within our organization. I take pride in bringing a diverse perspective to the team, fostering an environment of continuous learning and improvement.