Angela Yeo
Executive Director, Head Customer Service at Trust Bank Singapore
Based in Singapore
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Seniority
Director
Department
Other
Location
Singapore
Industry
Financial Services
Company size
296
Contact information
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a•••••••@trustbank.sg
Phone
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Background
About Angela Yeo
Banking professional with over 25 years of Contact Centre experience in managing Contact Centre Operation & Customer Service Management. Extensive knowledge on improving customer experience, operational efficiency and cost efficiency through performance management, process innovation & platform enhancement. Exposure in offshoring project, Contact Centre set-up, system implementation & design such as Chat, SMS, IVR & CRM.Certified coordinator in Customer Operations Performance Centre Inc (COPC).
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