Angus Milner

Background

About Angus Milner

As a passionate and dedicated professional with excellent communication and interpersonal skills, I have acquired extensive experience in various management and training roles in the aquatics industry. With a proven track record of building and nurturing strong relationships with stakeholders at all levels, I am committed to ensuring the best outcomes for the community. With a Bachelor's degree in Criminology, I have also honed my skills in coordinating and supporting committee or board work and meeting deadlines. Additionally, my experience in managing budgets and resources has allowed me to successfully launch new businesses and programs while fostering a positive and productive work culture. My training and development expertise includes conducting training needs analysis, designing and delivering competency-based training programs, and facilitating coaching and training to large groups. I have a strong ability to translate customer experience vision and goals into training programs for frontline staff and monitor performance to deliver learning solutions that meet staff needs. My commitment to customer service excellence is demonstrated through my ability to efficiently resolve customer complaints and significantly increase enrollment and customer satisfaction. I am a self-starter requiring minimal supervision and possess strong administrative and organizational skills, making me a multitasking star. I am also up-to-date with contemporary trends in training and adult learning principles, and have the necessary certifications, such as AUSTSWIM Teacher of Swimming and Water Safety, First Aid and Cardiopulmonary Resuscitation, and Working With Children's Check. Overall, I am a highly skilled and experienced professional, committed to delivering results and ensuring the success of the businesses and organizations I work with.