Anil Atluri
Customer Success Manager at Panaya
Based in Boston, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Boston
Industry
Software Development
Company size
205
Contact information
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a•••••••@••••••.com
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Background
About Anil Atluri
As a Customer Success Manager at Panaya, I leverage my 15+ years of experience in Oracle EBS implementation, testing, and change analysis to onboard, support, and advise clients on Panaya's SaaS offerings for ERP customers. I handle a diverse portfolio of customers in various industries, such as federal, state, manufacturing, biotech, life sciences, entertainment, automotive, energy, and utilities. My mission is to be the trusted partner and advisor for my customers, helping them to accelerate and increase adoption, optimize processes, and achieve their business goals. I conduct regular reviews, meet SLAs and KPIs, and negotiate renewals, upsells, and cross-sells. I have increased revenue YOY in renewals and achieved multi-year renewals with top accounts. I am passionate about customer success and continuous improvement, and I always look for opportunities to expand the account size and value.
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